Refund Terms

Introduction

Thank you for choosing to shop at Relivo. It matters to us that you are satisfied with your purchase. In short: if you have not opened the packaging, you return the product within 14 days and get your money back. If you have opened and tried Relivo, you still get your money back through our 90-day satisfaction guarantee, and you do not need to return anything at all.

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Satisfaction Guarantee

1.1 If you are not satisfied with the product even though you have opened and used Relivo, we offer a 90-day satisfaction guarantee. This means you have the right to get the full purchase price back if the product does not live up to your expectations.

1.2 The satisfaction guarantee applies to your first purchase at Relivo and runs from the day you received your first delivery.

1.3 If you wish to use the satisfaction guarantee, please contact our customer service at support@relivo.se for further instructions.

1.4 Refunds are made to the same payment method you used for the purchase, without undue delay and no later than 14 days from the date we confirmed your request.

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Right of withdrawal

2.1 You have the right to withdraw from your purchase within 14 days from the day you received the goods. For subscriptions, a new withdrawal period applies to each delivery. You do not need to give a reason. Notify us at support@relivo.se, or use the Swedish Consumer Agency's standard withdrawal form available at konsumentverket.se.

2.2 Relivo is delivered in sealed packaging. If the seal is unbroken, you return the product and receive the full purchase price back. If you have broken the seal, the statutory right of withdrawal no longer applies, because goods that cannot suitably be returned for reasons of health or hygiene are exempt under the Swedish Distance Contracts Act. You still get your money back through our 90-day satisfaction guarantee, and in that case you do not need to return anything.

2.3 You are responsible for the cost of return shipping when withdrawing from a purchase, unless we agree otherwise. If a product with an unbroken seal has been handled more than is necessary to assess its characteristics, we are entitled to deduct an amount corresponding to the reduction in the product's value.

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Complaints

3.1 If the product is faulty or damaged, you have the right to make a complaint. Under the Swedish Consumer Sales Act the right to complain applies for three years from the date you received the goods, and you need to notify us within a reasonable time from discovering the fault. For an approved complaint we cover all return costs and you receive either a replacement product or the full purchase price back. If we cannot reach agreement, you can turn to the Swedish National Board for Consumer Disputes at arn.se, whose recommendations we follow.

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