Terms of Use

Right of Withdrawal and Advertising

At Relivo, we always put the customer in focus. That's why we offer a 90 day customer satisfaction guarantee. This means that if you are not satisfied with the product, you have the right to receive your money back within 90 days of receiving your order.

We do not accept returns if the packaging is broken/the product is used. However, you are still entitled to a full refund if the product does not live up to your expectations, within 90 days.

In order for the satisfied customer guarantee to apply, we need a confirmation of your purchase, such as an order receipt. Please contact our customer service team at support@relivo.se to initiate the refund process.

For more information, please see our full Refund Policy.

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Company Information

Relivo is operated by Re Nutrition Sverige AB, company registration number 559464-4824, Riddargatan 51A, 114 57 Stockholm, Sweden. Contact information and other details about the company can be found on our website.

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1. General Terms and Conditions

1.1 By accepting Relivo's Terms and Conditions, the Customer verifies that he/she is at least 18 years old and has full legal capacity to conclude a contract. These terms and conditions apply to all orders placed through relivo.se.

1.2 The website is owned and operated by Relivo. All information is protected under intellectual property and marketing laws. No part of the material may be copied or used without permission.

1.3 We reserve the right to avoid any typographical and image errors as well as the final sale of products. We also have the right to correct such errors and continuously update information.

1.4 These Terms and Conditions are subject to change at any time, but the terms in force at the time of your purchase will apply to that purchase.

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2. Agreement and Order

2.1 In order to make a purchase, you must agree to these Terms and Conditions. How we process your personal data is set out in our Privacy Policy (see Section 3).

2.2 A contract is concluded upon completion of your payment.

2.3 An order confirmation will be sent to your email address as confirmation of your purchase.

2.4 We reserve the right to refuse an order based on incorrect information or the final sale of products.

2.5 We may cancel an order until it has been delivered.

2.6 Delivery normally takes 2-5 working days from the time your order has been processed. Deliveries are not made on weekends or public holidays. Delivery times may be longer during periods of high order volume, for example during campaigns and holidays.

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3. Processing of Personal Data and Cookies

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Swedish Data Protection Act (2018:218). Processing that is necessary to fulfil your order and your subscription is carried out on the basis of contract and does not require separate consent. The legal basis we rely on for other processing, which recipients receive your data, and what rights you have are set out in our Privacy Policy.

3.1 Processed data includes name, email address, telephone number, delivery address, purchase and order history, payment method, IP address and usage data connected to the website.

3.2 Cookies and similar technologies that are not necessary for the basic functioning of the website are used only with your consent. You give or refuse that consent in the cookie banner and can change it there at any time. Accepting these Terms does not constitute consent to such cookies.

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4. Product Information, Prices and Fees

4.1 Prices quoted in SEK include VAT but not payment or shipping charges, which are stated separately.

4.4 Delivery charges may apply and may vary.

4.5 Payment is made through the methods indicated on the website.

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