Privacy Policy

Personal privacy and data protection

At Relivo, we value your privacy and strive for a high level of data protection. In this Privacy Policy, we describe how we collect and use your personal data. We also explain your rights and how you can exercise them.

If you have any questions regarding the processing of your personal data, you are always welcome to contact us. Contact information can be found at the bottom of this text.

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What is personal data and what is the processing of personal data?

A personal data is any information that can be directly or indirectly linked to a living natural person. This includes not only names, contact details, and social security numbers, but also photos and email addresses, for example.

The processing of personal data includes all actions performed with personal data in our IT systems, whether on mobile devices or computers. This includes, for example, collection, registration, structuring, storage, processing and transmission. In some cases, manual registers may also be included.

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What personal data do we collect about you and why?

We mainly process your name, social security number, address and contact details. The reason for this is to be able to fulfill our commitments to you according to the terms of purchase that apply to our service.

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How long do we store your personal data?

We never save your personal data longer than is necessary for the respective purposes. According to the Accounting Act, for example, certain data must be kept for at least seven years.

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Cookies

A cookie is a small data file that a web server saves on a website visitor's computer. Cookies are divided into two groups: session cookies and time-limited cookies.

Session cookies

A session cookie is a file containing an identifier (a string of letters and numbers) that a web server sends to a web browser for temporary use for a limited period.

Time-limited cookie

A time-limited cookie is a cookie where it has been determined in advance how long the cookie will be active.

Pixels

In addition to cookies, Relivo also uses pixels. Pixels are snippets of code that allow Relivo to collect information about website visitors and what actions they take during their visit. The information is used for the purpose of improving the website and creating a better experience for visitors.

Third-party cookies

Third-party cookies are created by domains that are not the website (or domain) that you are visiting. These are often used for online advertising and placed on a website by adding scripts or tags. A third-party cookie is available on all websites that load the third party's server code. Relivo participates in information collected by third-party cookies from, for example, Facebook.

How does Relivo use cookies?

‍We use cookies and pixels to create a better user experience for our visitors. Examples of how we use cookies are listed below.

We use functional cookies to maintain the website and improve our technical solutions.

We use cookies to improve the customer experience and create tailored advertising for our visitors.

We use session cookies to store your page events such as products you have added to your cart.

Through services such as Google Analytics and Google Ads, we analyze traffic and purchase history. This is done to develop our systems, improve our website and facilitate digital customer visits.

We use cookies to develop our customer support through order history and chat functions.

Avoid cookies

‍In the browser you use, you can use settings to automatically refuse the storage of cookies or that you receive a notification every time a website requests to store a cookie. You can also delete previously stored cookies.